Privacy Policy for Tide & Tackle Outfitters
At Tide & Tackle Outfitters, we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose information from our website visitors and customers, both online and in-store, in connection with our retail sales of fishing equipment, marine accessories, outdoor apparel, bait & tackle, fishing rod and reel repair, guided fishing tours, fly fishing lessons, and boat rentals for fishing.
By accessing or using our online platform or engaging with our services, you agree to the terms outlined in this Privacy Policy.
Information We Collect
We collect various types of information to provide and improve our services to you. This includes:
- Personal Information You Provide: This includes information you provide directly when you make a purchase, book a tour or lesson, rent a boat, sign up for a newsletter, create an account, or contact us. Examples include your name, shipping address, billing address, phone number, email address, payment information (processed securely by third-party payment processors), and any specific preferences or needs related to our services (e.g., fishing experience level for tours).
- Transaction Information: Details about the products you purchase, the services you book, the date and time of transactions, and the amount paid.
- Device and Usage Information: When you visit our online platform, we may automatically collect certain information about your device and how you interact with our site. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information is collected through cookies and similar technologies.
- In-Store Information: While our primary focus is online, certain interactions, such as fishing rod and reel repairs or in-person bookings, may require us to collect your personal contact information for service delivery and communication.
How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Manage Our Services: Fulfilling orders, processing payments, managing boat rentals, scheduling guided tours and lessons, performing repairs, and sending order confirmations and updates.
- Communication: Responding to inquiries, providing customer support, sending administrative information, and informing you about changes to our services.
- Marketing and Promotions: With your consent, sending you newsletters, special offers, and information about new products or services that may be of interest to you. You can opt out of marketing communications at any time.
- Improvement of Services: Analyzing usage patterns to understand how our customers interact with our site and services, allowing us to improve our offerings, site functionality, and overall customer experience.
- Security and Fraud Prevention: Protecting our online platform and customers from fraud, unauthorized access, and other illegal activities.
- Compliance with Law: Complying with applicable laws, regulations, and legal processes.
Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, shipping, website hosting, data analysis, email delivery, and customer service. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Legal Requirements: When required by law or in response to valid legal requests, such as subpoenas, court orders, or government requests, including to meet national security or law enforcement requirements.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. Cookies are small data files stored on your device that help us remember your preferences, track your shopping cart, and personalize your experience. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that if you disable or refuse cookies, some parts of this online platform may become inaccessible or not function properly.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or destruction. While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure.
Your Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:
- Access: The right to request access to the personal information we hold about you.
- Correction: The right to request that we correct any inaccurate or incomplete personal information.
- Deletion: The right to request the deletion of your personal information, subject to certain exceptions.
- Withdraw Consent: Where we rely on your consent to process your personal information, the right to withdraw that consent at any time.
- Objection: The right to object to the processing of your personal information in certain circumstances.
To exercise any of these rights, please contact us using the contact details provided below. We may need to verify your identity before fulfilling your request.
Children's Privacy
Our online platform and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under the age of 13, we will delete such information from our records.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this page and indicate the date of the latest revision. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Tide & Tackle Outfitters
2847 Water's Edge Road, Unit 105
Nanaimo, British Columbia, V9R 6B9
Canada